Way Finders is a service for ACC clients needing help to navigate the company’s complex system.
“We can make it easier for you to understand your ACC entitlements and support you on your ACC journey,” says Way Finders.
Anyone in New Zealand can use its service for free. It funded by ACC but independent of the government organisation.
“But we’ll always refer to ACC policies and processes so you can be sure that we’re giving you correct information and we’re all on the same page,” states Way Finders.
”We’re community-based and run by people who have real skills and experience in supporting injured and disabled people to have more control over their lives.
“We want you to understand the supports and services you can get from ACC, so you can stay focused on your rehabilitation and recovery. If we can do that, we’ll be very happy.”
Way Finders is not an advocacy company, its staff won’t campaign for help on your behalf, but will point you in the right direction. It is paid by ACC to offer this service.